July 29

You Were Our Second Choice

The 5 Most Brutal Words in Agency Business Development

It’s the most common phrase in losing agency pitch debriefs.

“You were our second choice.”

And as someone who’s heard it more than a few times in the last 25 years, it’s friggin brutal!

That one sentence is the heartbreak hotel of business development. You were good—just not quite good enough. Not memorable enough. Not persuasive enough. Not trusted enough.

In a world where every agency business development pitch feels like a high-stakes talent show judged by time-starved, risk-averse decision-makers, being the runner-up means you’re walking off the stage empty-handed. Again.

But here’s the twist: it’s not about working harder. It’s about working smarter. Because the best pitch doesn’t always win. The most persuasive one does.

That’s why I created Life’s a Pitch.

It’s the antidote to finishing second. A playbook for turning your next agency pitch into a performance that earns the YES.

Because here’s the little secret great presenters won’t tell you: persuasion isn’t a dark art. It’s a science.

And not knowing that is why most agency pitches get it dead wrong.

They believe winning a pitch is about charisma, chemistry, or clever taglines. That helps. But it’s not enough. Real persuasion is rooted in psychology, neuroscience, and behavioral economics. And when you understand the invisible forces at play in every room, every call, every Zoom—you gain a real edge.

The Three Keys To Delivering Winning Agency Pitches

The Perception of Authority

    Long before you open your mouth, your audience is sizing you up. Are you credible? Are you an expert? Should they trust what you say?

    The most persuasive pitchers don’t wait to prove authority—they preload it. They design the room, the story, and the setup so the audience is already leaning in before word one. In Life’s a Pitch, I’ll show you the subtle cues that spark instant trust—and how to make them work for you.

    The Architecture of Persuasion

      Good stories entertain. Great stories move people.

      There’s a structure to persuasion. A rhythm. When you know how to organize your message in a way that follows the brain’s natural decision-making process, people don’t just listen—they believe. This webinar unpacks that architecture so your ideas don’t just inform—they transform.

      The Language of Influence

        Words matter. But more importantly—which words, when, and how you use them matters more.

        From neurolinguistic phrasing to power priming, we’ll explore the subtle tweaks that make your message more magnetic. Whether you’re writing an email or presenting a million-dollar proposal, mastering this language makes you impossible to ignore.

        Now, you may be thinking: “This sounds great, but I’ve been doing pitches for years. I know what I’m doing.”

        Maybe. But then that begs the question… why are you still reading?

        If your agency keeps hearing “you were our second choice,” what if the problem isn’t the content, but the delivery?

        What if you’re losing to less capable competitors simply because they’ve cracked the code on influence?

        Life’s a Pitch is your invitation to level the playing field.

        In just 20 minutes, you’ll learn the science-backed secrets top communicators use to own the room, earn the trust, and close the deal.

        If you’re tired of losing by inches, of finishing strong but finishing second, then it’s time to flip the script.

        Stop pitching. Start persuading.

        Because second place doesn’t pay the bills.

        ready to start winning?

        Register for an upcoming Life's a Pitch webinar and learn how to be more persuasive in presentations. 

        Seats ARE LIMITED to facilitate better Q&A after the webinar.

        Before you go, if you're a first-time reader and liked this piece, why not consider subscribing so we can stay in touch? Of course, you can break up at any time if you don't like what we send 😉.  Till next time. 


        This post was originally published on Painless Prospecting, the weekly sales and marketing blog created by the fine folks at Converse Digital. If you want to learn how to create, engage in, and convert conversations into new clients and customers, give them a call


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        About the author

        Tom is 30 year veteran of the sales & marketing industry with a penchant for stiff drinks, good debates and showing others how to combine the power of digital platforms and technology with the science of persuasion to turn conversations into customers.

        He is the founder of Converse Digital, a former contributing writer for Advertising Age, and author of The Invisible Sale regarded by readers as a "must-read for any marketing and sales team."

        The Invisible Sale has been described as: showing the reader how to rip down the communication barrier between sales and marketing teams in an easy-to-digest look at how both teams can work together to attract, measure, and close prospects in today's online landscape.

        In the book, Tom breaks down his entire business development process, honed over a decade of practice, to create the ultimate field guide for anyone tasked with creating an effective business development program for themselves, their agency, or company.

        And for those seeking to learn more about the art and science of persuasion, modern digitally oriented prospecting, effective lead nurturing without becoming a nuisance and closing more business deals, Tom has authored hundreds of articles available via his Painless Prospecting Newsletter Archives.

        He is also a highly sought after sales & marketing keynote speaker who has graced stages in 52 cities, 27 states, and 7 countries spread across 4 continents.

        He primarily speaking on topics of sales, business development, social selling, social media and the power of consumer experiences shared via social media as the ultimate form of advertising.

        Tom's probably best known for his incredibly successful, groundbreaking social media campaign to rebrand Mardi Gras from "girls gone wild" to "family friendly fun" using nothing other than social media. That work led him to create his signature tourism marketing keynote -- The Soundtrack of our Life: Leveraging Visitor Experiences To Drive Visitation.

        Too learn more about Tom's most requested talks, or check his availability, visit his professional speaker page.

        You can also follow him on Twitter or connect with him on LinkedIn.


        Tags

        Ad Agency Business Development, B2b Presentation, biz dev, Persuasion, Pitching, Presentation, Presentation Skills, sales presentations


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